Who we are
EveCare is the family-owned group behind Albert House Nursing Home, 19 Albert Road, Weston-super-Mare, BS23 1ES (operated by Yeoman Care Ltd) and Bridge House Residential Home, 31 Rectory Road, Frampton Cotterell, Bristol, BS36 2BN (operated by Bridge House (Residential Home) Limited). This policy explains what personal information this website collects and how we use it.
Enquiries and the callback form
When you use our contact form or ask us to call you back, we collect the details you give us: your name, phone number, email address, which home you are interested in, and anything you tell us about your situation. We use these details to respond to your enquiry and to help you arrange care or a visit. Enquiry details are shared only with the team at the relevant home and are not sold or passed to third parties for marketing.
Phone calls
If you call one of our homes, the team may make a note of your enquiry so that the right person can help you or call you back.
How we use analytics (Microsoft Clarity)
We partner with Microsoft Clarity to capture how you use and interact with our website through behavioural metrics, heatmaps, and session replay. We use this information to improve the website, for example to make important information easier to find, and for fraud and security purposes. Website usage data is captured using first and third-party cookies and other tracking technologies. Clarity is configured to mask personal information such as anything you type into forms. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.
By using this site, you agree that we and Microsoft can collect and use this data as described above.
Cookies
This site uses a small number of cookies: functional cookies needed for the site to work, and the analytics cookies described above. You can block or delete cookies in your browser settings at any time.
How long we keep information
We keep enquiry details only as long as needed to help you, and in line with our record-keeping obligations as a care provider. Analytics data is retained by Microsoft Clarity for a limited period under Microsoft’s data retention policy.
Your rights
Under UK data protection law you have the right to ask what personal information we hold about you, to have it corrected or deleted, to object to how it is used, and to complain to the Information Commissioner’s Office (ico.org.uk).
Contact us about privacy
Albert House Nursing Home: 01934 622869, 19 Albert Road, Weston-super-Mare, BS23 1ES.
Bridge House Residential Home: 01454 772888, 31 Rectory Road, Frampton Cotterell, Bristol, BS36 2BN.
Last updated: 5 August 2026.